Yiewsley Family Practice is committed to improving patient access to GP services and making it easier for patients to receive the right care, at the right time, from the right healthcare professional.

Over the past year, the practice has worked on improving telephone systems and call handling, supporting patients to access the most appropriate services, encouraging the use of digital tools such as the NHS App, and improving continuity of care for patients with more complex health needs.

The 2026/27 access improvement plan focuses on:

• Making it easier for patients to contact the practice
• Improving call-back systems and queue information
• Supporting patients with the NHS App and digital services
• Providing more consistent care for patients with ongoing or complex conditions
• Listening to patient feedback and using it to improve services
• Engaging with local communities and improving access for underrepresented groups

The poster also highlights the practice’s commitment to patient involvement through surveys, community engagement, outreach work, and Practice Participation Groups (PPGs).

Patients are encouraged to share feedback and help shape future improvements within the practice.

Published: May 11, 2026