Telephone Advice

The telephone lines are busy during morning surgery, so telephone enquiries other than requests for appointments or visits are better made as follows:

  • General Enquiries: After 11.00am
  • Test Results:  After 2.00pm

Alternatively, use our online contact form

The practice has a system for receiving and returning telephone calls from patients. At least one clinician in the practice is available during some part of the working day to respond to requests from patients.

If you ring the surgery and wish to speak to a GP or the practice nurse, the receptionist will take a message and pass this on. They will call you back when they are free.

In some instances, the clinician may ask you to make an appointment to come into surgery, because in their opinion a telephone consultation is inappropriate to deal with your problem.

All of our doctors do not work every day, so your message will usually be passed to the duty doctor.