How to Make and Cancel an Appointment
Use eConsult to contact your doctors online. As well as medical advice, you can use eConsult for:
Fit notes | GP letters | Medical reports | Medication reviews | Test results
You can now use the internet to book and cancel appointments with a GP, request repeat prescriptions for any medications you take regularly and look at your medical record online.
I still need to see or talk to someone at the surgery
Feedback to the practice suggests that at times our appointment system can feel complicated. We hope that if we outline how the system works it will make using it feel easier.
The tension that exists for us is making sure that every day we have enough spaces to see people that need to be seen on that day. We also need to be able to offer follow up appointments for people whose problems need ongoing review, at the same time ensuring continuity with the clinicians who are looking after them. We also wish to provide the opportunity to book ahead for people to make it easier for those working or with difficulties with transport to the surgery.
The first hour of surgery each morning is reserved for appointments booked in advance. A few other appointments through the day may be booked as well, for the reasons explained above.
As a practice we try to see everyone as promptly as possible. We are not able to to guarantee that you will get to see the doctor that you would prefer to see, as demand varies so much day to day.
We work as a team and try to manage a system that allows continuity of care but flexibility in recognising that all the clinicians develop areas of increased expertise.
When you contact us you will try to see you as promptly as possible. If you wish to see a particular doctor you can book in advance but it may be at times there are no appointments for several weeks. We hope if the problem is straightforward you will consider seeing another doctor. However, if it is with regard to something that needs the continuity/skill of a particular doctor, then the receptionist can take a message for that doctor to contact you to ensure the appropriate follow up is arranged.
For people working away and for those who find it difficult to get in within normal surgery opening hours we run extended surgeries that can be booked in advance:
Our phones are very busy when the surgery opens at 8-00 am. It is much quieter and easier to get through after 9-00 am.
If you cannot keep your appointment, please let us know as soon as possible so the time can be used by another patient.
Please telephone us or cancel online using Patient Access