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What is eConsult?

eConsult is an online consultation service that allows patients to contact the practice to ask for medical help or advice, or for administrative requests, for free, 24/7. In the midst of self-isolation due to Coronavirus (COVID-19) eConsult allows patients to contact their GPs from home. For the majority of requests, the practice can help care for patients without the patient leaving their home. Please note: All identifiable patient medical data will pass straight to The Yiewsley Family Practice. eConsult will not have access to any of this information. Find out more on their website.

 

How does it work?

If you want to request anything from the practice, click on the eConsult banner on the practice website and select the right option for you. Fill out the online form, which asks similar questions to what a GP would ask during an appointment. Every eConsult is then reviewed by The Yiewsley Family Practice and they will be able to decide on the right care for you. The practice will respond to every eConsult by the end of the next working day, if not sooner. If you need an appointment they will make sure you get one. Take a look here: https://www.youtube.com/watch?v=DCTUK5rZoMs&feature=youtu.be  for more information. We are hoping that the change will mean that your experience of contacting the practice will become much easier in future.

Why have we started using eConsult?

eConsult takes a detailed set of information about your symptoms or request, so we can look after patients based on their need, not who can get into the practice first, or ring the practice first. For many patients, this will mean they won’t have to come into the practice helping to keep you, our patients, and our staff safe and healthy. There will always be patients that cannot use eConsult. However, if those that can use eConsult do, it means the practice can look after those that can’t too.