Procedure for Complaints

We hope you will find our surgery friendly and efficient.  In any organisation however, things can go wrong.  If this happens we would like you to tell us. We will aim to respond to any issues within two working days.

We welcome feedback as a positive way of improving services. A suggestion box is available in the waiting area or you could complete our secure online form

The practice undertakes a comprehensive annual survey and involves patients in discussing the results.

The Practice Manager is responsible for our in-house practice complaints procedure. An information leaflet is available in Reception. 

There is also a Patient Advocacy and Liaison Service (PALS)  who:

  • Provide information about local health services
  • Help resolve problems
  • Assist in accessing the complaints procedure
  • Receive comments, suggestions and compliments about local services

We are contracted to provide services for you by:

The Hillingdon CCG
Kirk House
97-109 High Street
West Drayton